Privacy Policy – 9ppp Platform

1. Introduction

This Privacy Policy ("Policy") is published by 9ppp ("9ppp", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from users ("you", "Player") of the 9ppp website at https://9ppp.app and all associated services and features (the "Platform").

9ppp operates the Platform primarily for English-speaking Pakistani players and understands the importance of data privacy in building a trustworthy gaming environment. This Policy is intended to be clear and transparent so that players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and across Pakistan can make informed decisions about their data.

By registering an account or using the 9ppp Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

9ppp is the data controller in respect of personal data processed through the Platform. As data controller, 9ppp determines the purposes and means by which personal data is processed. All data rights requests and privacy-related enquiries should be directed to the 9ppp support team via the contact details set out in Section 14 of this Policy.

3. Data We Collect

3.1 Registration and Account Data

When you create a 9ppp account, we collect the information you provide, which typically includes: full name, date of birth, mobile number (Pakistani networks including Jazz, Telenor, Ufone, Zong, and Warid), username, and password (stored in encrypted form). We use this data to create and manage your account and to verify your eligibility.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations, we may collect copies of government-issued identity documents (such as a CNIC or passport), proof of address, and proof of payment method ownership. This data is collected and processed to comply with anti-money-laundering regulations and to protect the integrity of the Platform.

3.3 Financial and Transaction Data

We collect details of transactions conducted on the 9ppp Platform, including deposit amounts, withdrawal requests, payment method identifiers (such as JazzCash mobile wallet numbers or bank account references), and transaction timestamps. We do not store complete payment card numbers.

3.4 Usage and Technical Data

We automatically collect technical data when you access the 9ppp Platform, including: IP address, device type, operating system, browser type and version, session duration, pages viewed, games played, bet history, and Platform navigation patterns. This data is used for security monitoring, fraud detection, and Platform improvement.

3.5 Communications Data

If you contact 9ppp customer support via live chat or email, we retain records of those communications, including the content of your messages and our responses, to maintain service quality and resolve disputes.

3.6 Responsible Gaming Data

If you use responsible gaming tools — including deposit limits, loss limits, session reminders, or self-exclusion — we record those settings and requests. This data is processed to give effect to your responsible gaming preferences and to protect your welfare as a player.

4. How We Use Your Data

9ppp uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your 9ppp account.
• Transaction Processing: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods.
• Identity Verification: Confirming your age (18+), identity, and the legitimacy of your payment methods.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access.
• Legal Compliance: Complying with anti-money-laundering obligations, record-keeping requirements, and any lawful requests from regulatory or law-enforcement authorities.
• Customer Support: Responding to your queries, resolving disputes, and maintaining service quality records.
• Platform Improvement: Analysing usage patterns to improve the 9ppp Platform, fix bugs, and develop new features.
• Responsible Gaming: Enforcing the responsible gaming settings you have configured and monitoring for indicators of problem gambling behaviour.
• Communications: Sending you service-related notifications, account alerts, and — where you have opted in — promotional communications about 9ppp offers.

5. Legal Basis for Processing

9ppp processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between you and 9ppp (i.e., operating your account and processing your transactions).
• Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money-laundering and identity verification requirements.
• Legitimate Interests: Processing for fraud prevention, Platform security, and business analytics where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw marketing consent at any time by contacting 9ppp support.

6. Cookies and Tracking Technologies

The 9ppp Platform uses cookies and similar tracking technologies to operate core Platform functionality, maintain your authenticated session, detect fraud, and analyse usage patterns. Categories of cookies used include:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled without significantly impairing Platform functionality, including the 9ppp login session.
• Analytical Cookies: Used to collect anonymous data about how users interact with the 9ppp Platform, enabling us to improve performance and user experience.
• Functional Cookies: Used to remember your preferences (such as language settings) across sessions.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9ppp Platform.

7. Third-Party Disclosure

9ppp does not sell, rent, or trade personal data. We may share personal data with the following categories of third parties, strictly to the extent necessary for the stated purpose:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, to process deposits and withdrawals.
• Game Content Providers: Licensed game studios (including JILI, Pragmatic Play, PG Soft, Evolution Gaming) may receive anonymised session data necessary to render game content and calculate outcomes.
• Identity Verification Services: Third-party KYC and age-verification service providers who assist in verifying player identity documents.
• Fraud Prevention Partners: Service providers who assist in detecting and preventing fraudulent account activity and money laundering.
• Legal and Regulatory Authorities: Where 9ppp is required by law or lawful authority to disclose personal data, we will do so. 9ppp will, where permissible, notify affected players of such disclosure.

All third parties with whom 9ppp shares personal data are contractually required to handle that data in accordance with applicable data protection standards and solely for the permitted purpose.

8. Data Retention

9ppp retains personal data for as long as your account is active and for such additional period as is required by applicable law or legitimate business necessity. In practice:

• Account and transaction data is retained for a minimum of five (5) years from the date of account closure to comply with anti-money-laundering record-keeping obligations.
• KYC documentation is retained for the period required by applicable financial crime regulations, typically five years from the end of the business relationship.
• Support and communication records are retained for three (3) years following the resolution of the relevant matter.
• Technical and usage data is retained in aggregated, anonymised form for analytical purposes without a fixed expiry.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

9ppp implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 9ppp Platform.
• Encryption of sensitive data at rest, including passwords (stored as salted cryptographic hashes) and financial identifiers.
• Role-based access controls limiting 9ppp staff access to personal data to those with a legitimate operational need.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Multi-factor authentication options available to players, including SMS OTP for the 9ppp login process.
• Monitoring systems that flag anomalous login patterns and potential account compromise events.

Notwithstanding these measures, no internet transmission is completely secure. If you believe your 9ppp account has been compromised, please contact support immediately via live chat.

10. Your Data Rights

Subject to applicable law and our legal retention obligations, you have the following rights in respect of personal data held by 9ppp:

• Right of Access: You may request a copy of the personal data 9ppp holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where 9ppp no longer has a lawful basis for retaining it. This right is subject to our legal retention obligations.
• Right to Restriction: You may request that 9ppp restricts the processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact 9ppp support via live chat or email as detailed in Section 14. We will respond to data rights requests within thirty (30) days.

11. Children's Privacy

The 9ppp Platform is strictly for adults aged 18 years and above. 9ppp does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the 9ppp Platform, please contact support immediately.

12. International Data Transfers

The 9ppp Platform is accessible globally, and your personal data may be processed on servers or by service providers located outside Pakistan. Where personal data is transferred internationally, 9ppp ensures that appropriate safeguards are in place — including contractual protections — to maintain the standard of data protection described in this Policy. By using the 9ppp Platform, you acknowledge and consent to such international transfers as necessary to operate the Platform.

13. Changes to This Privacy Policy

9ppp may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material, 9ppp will publish a notice on the Platform and, where appropriate, contact you via your registered mobile number or email. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the 9ppp Platform following the publication of a revised Policy constitutes your acceptance of the changes.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9ppp, please contact us through the following channels:

• Support Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 9ppp Platform after logging in via 9ppp Login.

For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please visit our Responsible Gaming page.